Terms & Conditions
Supplier: British Kodály Academy
Address: c/o 58 Frankton Avenue, Coventry CV3 5BB
Prices charged for books/materials supplied will be those displayed on the BKA website at the time of ordering. The BKA reserves the right to adjust the prices of materials as and when necessary.
Methods of Payment
Online purchases (available for UK customers only) - payment is made by credit card using a secure system provided by PayPal.
UK: Payment is by card or cheque as arranged with the Bookstore Manager on 0044 (0)24 7641 1269 or email@example.com
Corporate Customers needing an invoice for payment by BACS transfer should arrange with the Bookstore Manager.
Outside the UK: Payment must be in pounds sterling (£) - any money exchange fees to be borne by the buyer and not by the BKA. Your credit card company will determine what your sterling payment will cost in your local currency.
Current fixed scale for online UK purchases only
|Goods up to the value of £10||£2.00|
|Goods with value from £10.01 to £20||£4.60|
|Goods with value from £20.01 to £40||£7.00|
|Goods with value of £40.01 or more||£10.70|
Postage & Packing charges for offline purchases will be as notified to you by the Bookstore Manager, based on specific costs for packing and sending your order.
Processing of orders
All orders will be acknowledged. (If ordering online, you will be sent confirmation by email that we have received your order.)
You will be notified if any part of your order is out of stock. In that event, we do not choose any substitute. You will not be sent anything you have not ordered, and you will only be charged for the items posted to you.
Confirmation of exactly which items are being sent to you will indicate that a Contract exists between us.
Goods will be posted – usually by 1st class mail – as soon as possible after your order has been received and, normally, within one week.
Despatch is normally to the billing address. Please notify the Bookstore Manager (firstname.lastname@example.org) if you need to arrange an alternative delivery address.
Refunds, Returns and the Right to Cancel
Our refunds policy does not affect your statutory rights.
In the event of wishing to cancel your order, please notify the Bookstore Manager. This will signify that the Contract between us is being cancelled. If you have already received the goods, you will be given a Returns Code No.
By cancelling the Contract in this way you are accepting the obligation to return to the BKA any unwanted goods that you have already received. Goods should be returned in good condition and carefully packaged (where possible in the original packaging), within 7 days of receiving them.
Refund arrangements for orders sent within the EU
Once any goods returned as above have been received by the BKA, you will be refunded the full price you paid for them plus the postage and packing costs charged when the BKA originally posted them to you.
If you return an item because of an error on our part or because it is damaged, you will receive a full refund (i.e. cost of item plus original p&p, plus your costs in returning it to us.)
We aim to ensure that any refunds due will be paid within 30 days – by the same means originally used to make the payment.
Where there is a failure on the part of a customer to return goods to the supplier (the BKA), the BKA reserves the right to charge for these goods. Please note that you MUST
- notify the BKA in advance before returning any goods
- obtain proof of posting when you send them
– otherwise the BKA cannot accept responsibility to refund you, should a return parcel go astray.
Orders sent outside the EU
Please note that it is not possible to give refunds for goods sent outside the EU. However, we will be happy to exchange an item returned because of an error on our part or because it is damaged/defective, provided that you have notified us and that the returned item, carefully packaged and where possible in the original packaging, is received by us within 30 days.
The BKA does not disclose customers’ information to third parties.
The BKA reserves the right to make changes to our website, our policies and these Terms and Conditions at any time.